Roles and Responsibilities of Desktop Support Engineer

By | June 7, 2021

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Roles and Responsibilities of Desktop Support Engineer

Roles and Responsibilities of Desktop Support Engineer : 2021


  • Configuring Microsoft outlook, Backup, Repair PST
  • Monitoring the Internet Connections, VOIP, H-mail Server, FTP Server, Antivirus Server
  • Setup desktop computers and peripherals and test network connections. 
  • Install and test desktop software applications and internet browsers. 
  • Test computers to ensure the proper functioning of computer systems. 
  • Extend computer support for systems’ software and hardware.
  • Setup computers and install software for various applications and programs. 
  • Maintain computer peripheral devices like printers and resolve associated problems.
  • Creating the Domain ID’s Dialer ID’s for new Employee.
  • Import and export post-production reports and mail marked to Clients.
  •  Troubleshooting IP Phone’s, Network connectivity like Cabling, Punching, Network Printers.
  • Taking Care of CCTV Camera & DVR if any problem updates to AMC team.
  • Checked the connectivity of Internet if any problem found complaints marked to Vender.
  • Currently working Noble Dialer, Fetching the Report, Monitoring Minutes and Server, Backup Calls Logs, and Provides Call Logs If required.
  • Creation and Deletion of Noble ID, Maestro IDs, Creating Campaigns, Data Uploading, and churn.
  • Providing Level 1 support for user’s related operating system and network issues.
  • Helps User to Login and Log Out.
  • Taking Care of Level 1 Issue and resolved Like System hang Issue, Update antivirus on user workstations.
  • Working on Aspect 6.6, Installing the Aspect, Creating Campaign, User ID
  •  Knowledge of Export-Import, Fetching Calls Logs, Monitoring the Server Disk Space.
  • Monitoring the share folder and utility.
  • X-lite, I-beam, IP phone configuration support
  • Installation of all software and utilities.
  • Hardware all device maintenance and trouble suiting of window solving.
  • Used Norton Ghost Utility for Windows Installation.
  • Used Hiring boot software to reset the password of windows, Repair the PST, Low-Level Formatting.

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