If you want to know about Roles and Responsibilities of Desktop Support Engineer then follow these articles-
Roles and Responsibilities of Desktop Support Engineer : 2021
ROLES AND RESPONSIBILITIES
- Configuring Microsoft outlook, Backup, Repair PST
- Monitoring the Internet Connections, VOIP, H-mail Server, FTP Server, Antivirus Server
- Setup desktop computers and peripherals and test network connections.
- Install and test desktop software applications and internet browsers.
- Test computers to ensure the proper functioning of computer systems.
- Extend computer support for systems’ software and hardware.
- Setup computers and install software for various applications and programs.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Creating the Domain ID’s Dialer ID’s for new Employee.
- Import and export post-production reports and mail marked to Clients.
- Troubleshooting IP Phone’s, Network connectivity like Cabling, Punching, Network Printers.
- Taking Care of CCTV Camera & DVR if any problem updates to AMC team.
- Checked the connectivity of Internet if any problem found complaints marked to Vender.
- Currently working Noble Dialer, Fetching the Report, Monitoring Minutes and Server, Backup Calls Logs, and Provides Call Logs If required.
- Creation and Deletion of Noble ID, Maestro IDs, Creating Campaigns, Data Uploading, and churn.
- Providing Level 1 support for user’s related operating system and network issues.
- Helps User to Login and Log Out.
- Taking Care of Level 1 Issue and resolved Like System hang Issue, Update antivirus on user workstations.
- Working on Aspect 6.6, Installing the Aspect, Creating Campaign, User ID
- Knowledge of Export-Import, Fetching Calls Logs, Monitoring the Server Disk Space.
- Monitoring the share folder and utility.
- X-lite, I-beam, IP phone configuration support
- Installation of all software and utilities.
- Hardware all device maintenance and trouble suiting of window solving.
- Used Norton Ghost Utility for Windows Installation.
- Used Hiring boot software to reset the password of windows, Repair the PST, Low-Level Formatting.