8 Ways to Fix “Play Store – Something Went Wrong – Error Retrieving Information From Server – DF-DFERH-01 on Android

By | May 13, 2022

Hey! Do you want to fix “Play Store – Something Went Wrong – Error Retrieving Information From Server – DF-DFERH-01, then follow this article.

Play Store - Something Went Wrong - Error Retrieving Information From Server - DF-DFERH-01

Is this a problem on my Android device? All are easy to learn. You can solve Google Play Store error messages whenever there is an update on a website. If this error is displayed on your Android devices, you may have the same solution for the problem.

You can find out how Google Play Store works by reading the Google Play Store error page. My final comments are intended to help you become more informed about Google Play Store errors Something Went Wrong – Error Retrieving Information From Server – DF-DFERH-01.

There are probably reasons for the “Play Store – Something Went Wrong – Error Retrieving Information From Server – DF-DFERH-01,” error. Let us go through the root cause one by one.

  • Google login status may be signed out.
  • Google play services will be disabled.
  • Account sync Issue.
  • Restricted Data Usage.
  • Update pending
  • DateTime Issue.
  • Temp or Cache file on storage.
  • Permission is not allowed to particular apps.

How to Fix Something Went Wrong – Error Retrieving Information From Server on Play Store?

To Fix x Something Went Wrong – Error Retrieving Information From Server on Play Store follow these easy steps-

1. Check Network Connection First

First of all, check your mobile internet concession. If you are using the internet from mobile data, then turn on the data. If you are using WiFi for the internet then connect to wifi. If your mobile is already connected to WiFi then verify the internet connection.

Mobile Data  Turn ON

If the issue persists, continue to the Next Step-

2. Toggle the Airplane Mode On/Off switch

If your mobile proper network is not coming then once Toggle the Airplane Mode On/Off switch. which reconnects to the mobile network its signal is straight.

If the issue persists, continue to the Next Step-

3. Check There is no inconsistency in the dates and times

It is a very rare chance that the date and time of your Android phone are not correct. However, once you verify the time and date of your mobile. If your android mobile date and time are not correct then should correct the date & time. Many users sometimes disable the automatic date and time of their mobile.

To set an automatic date and time use the date and time provided by your network follow the below steps-

STEP#1. Tap on Settings and search Date and Time.

STEP#2. Now trigger the “automatic date and time” of your device.

turn on automatic date and time of android device

If the issue persists, continue to the Next Step-

4. Clear Google Play Store Cache

If you have not cleared the cache of your device or the last update of the Play Store is not updated properly, then you can get this problem.

To clear Cache Play Store follow these steps-

STEP#1. Tap on Settings and search App Management.

STEP#2. Tap on App list and search Google Play Store.

STEP#3. Tap on storage usage. To clear cache tap on clear cache.

clear data and cache on play store

If the issue persists, continue to the Next Step-

5. Clearing mobile phone storage cache

To Clearing, mobile phone storage cache follow these easy steps-

STEP#1. Navigate to Boost Speed.

STEP#2. Click on Clean Now.

STEP#3. Select Cache files and click on Clean Up.

If the issue persists, continue to the Next Step-

6. Disable and enable Google Play Services

If you are getting an error “something went wrong please try again”, then might be your Google Play services will stop or hang. Once you disable and then after enabling your Google Play Services. To Disable/Enable Google Play Services follow these steps-

STEP#1. Tap to Phone Settings.

STEP#2. Search Apps and, Tap on Apps.

STEP#3. Scroll Down and Tap on “Google Play Services“.

STEP#4. Once you tap on Disable/Enable and restart your phone.

If the issue persists, continue to the Next Step-

7. Check Google Play Store Data Usage permissions

Many Users notice that mobile apps such as the Play Store, Youtube, and Google Drive are working fine on the Wi-FI network but while trying to use data through mobile data showing an error.

Restricted data usage is one of the reasons for it. To remove Restricted data Usage follow these easy steps-

STEP#1. Tap on Play Store and click on Settings.

STEP#2. Tap on Network preferences Settings.

STEP#3. Tap on App download preference, Now Select Over any network.

STEP#4. Click on OK.

App download preferences

8. Re-sign into your Google account

If you are using multiple Google accounts on your device then, you can get this type of issue. To Re-sign into your Google account follow the below buttons-

So, This is all about the “Something Went Wrong Retrieving Information From Server” on Android Phones.

We hope that you like this Article and helpful for fixing your issue. So We will request this article with the users having the same issue.

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