5 Ways to Fix Morpho & Mantra Error “Unable to Detect Registered Biometric Device”

By | June 5, 2022

Hey! Do you want to fix the Unable to Detect Registered Biometric Device on Morpho & Mantra then follow this article?

Morpho & Mantra Error Unable to Detect Registered Biometric Device

Several Users encountered the error message Unable to Detect Registered Biometric Device & Morpho device is not working on another business application like Jeevan Praman, Ayushman Bharat, CSC, etc. If you are getting this error while accessing the morpho device on the government website then follow this article.

As per an IT Professional, some of the top root causes of the error unable to Detect Registered Biometric Device are the followings-

  • Device Not Connected Properly
  • Morpho Service Will Stop.
  • Device registration Issue.
  • Browser Issue, etc.

How to Fix Unable to detect any registered biometric device/mantra/morpho/mobile/chrome?

1. Re-connect your Device and insert on Back Panel

The very first step is to reconnect the device once. It is possible that you have not connected the device correctly. If you have installed it on the front panel, then once insert it in the back panel and see.

If the issue persists, continue to the Next Step-

2. Check Device Registration

If your device is showing in Device Manager but not showing when you try to access any website. Verify the registration of your device once, if your device is not registered you may have a problem. If your device is registered then follow the next steps.

If the issue persists, continue to the Next Step-

3. Restart Morpho RD Services, Restart MANTRA AVDM, AND MANTRA AVDM Helper Services

If the service of any device is stopped, then it will not function properly and in some scenarios, the device may stop working. If you are using a Morpho biomatrix device, then Restart Morpho RD Services. If you are using the Mantra device then restart MANTRA AVDM AND MANTRA AVDM Helper Services.

  • To know How to Restart Morpho RD Services- Click Here
  • To Know How to Restart MANTRA AVDM, AND MANTRA AVDM Helper Services – Click Here

4. Allow invalid certificates for resources loaded from localhost

How to Fix Unable to Detect Registered Biometric Device on Chrome?

If any certificate-related issue on your browser then might be your Morpho/ Mantra device will not be recognized on it. To Allow invalid certificates for resources loaded from localhost on Google chrome follow these steps-

STEP#1. Navigate to Google chrome copy [chrome://flags/#allow-insecure-localhost] and paste on address bar.

STEP#2. Navigate to “allow invalid certificate for resources loaded from localhost”. Select enable.

allow certificate on localhosts

STEP#3. Relaunch Google Chrome.

If the issue persists, continue to the Next Step-

5. Adjust Internet Privacy Level as High to Medium

To Adjust the Internet Privacy Level as High to Medium or Low follow these easy steps-

STEP#1. Navigate to Control Panel.

STEP#2. Click on Internet Options.

STEP#3. Click on the Security tab and select Internet.

STEP#4. If Security Level is Hight then Click on Medium-High.

Set Internet as high to Low

So, This is all about the “Unable to Detect Registered Biometric Device” on Android Phones.

We hope that you like this Article and helpful for fixing your issue. So We will request this article with the users having the same issue.

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